About Us

Welcome to Selenae

Selenae is an independently operated online fashion store specializing in women’s dresses and thoughtfully selected wardrobe pieces.
We believe fashion is a way to express personal style and confidence. Our collection focuses on elegant, wearable designs that are suitable for special occasions, evening events, gatherings, and everyday moments.
Through our online store, we aim to provide a clear shopping experience with detailed product information, reliable service, and straightforward store policies compliant with French consumer regulations.

Our Story

Selenae was created with the idea of making stylish women’s fashion easier to discover online across France.
As an independent online retailer based in Bordeaux, we focus on presenting each product clearly with available details such as images, sizing information, colors, pricing, and shipping details, helping customers make informed purchase decisions.

What We Offer

Our collection features women’s dresses and fashion styles designed for different occasions and personal preferences.

Elegant and Wearable Styles

We select fashion pieces that combine modern style with everyday practicality.

Clear Product Details

Each product page provides important information to help customers understand product features before placing an order.

Order & Shipping Experience

Orders placed through Selenae are reviewed and processed after payment confirmation.
Order Processing Time:

Orders are typically processed within 1–3 business days.
Estimated Delivery Time:

Orders shipped within mainland France typically arrive within 3–6 business days after processing.
Shipping Fee:

Free Standard Shipping is available for all domestic French orders.
Once an order has been shipped, customers will receive tracking information when available.

Our Commitment

At Selenae, we value accurate product presentation, clear communication, and dependable customer support based in Bordeaux.

Transparent Shopping

We provide clear product details, shipping information, and return guidelines so customers can shop with confidence under French consumer law.

Customer Support

Our team is available to assist with questions about products, orders, shipping, and returns.

Secure Payments

Payments are securely processed through Shopify and supported payment providers. We do not store complete payment card information on our website.

Store Information & Contact

Store Name: Selenae
Website:

www.selenae.shop
Business Type:

Independently operated online retail store
Primary Category:

Women’s fashion and dresses
Business Address:

26 Rue Paul Berthelot

33000 Bordeaux

France
Email:

hello@selenae.shop
Phone:

+33 3 52904864
Customer Service Hours:

Monday – Saturday: 9:00 AM – 6:00 PM CET

Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.