Payment Terms

At Selenae, we aim to provide a secure and convenient checkout experience for our customers residing in France and the EU. This Payment Policy explains the payment methods we accept, payment security, billing information, and other payment-related details for purchases made through our website.

This policy applies to orders placed through selenae.shop.

1. Accepted Payment Methods We accept the following secure payment options at checkout:

Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, Discover.

Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Alternative Payment Methods: PayPal.

Available payment methods may vary depending on your location and order details. Payment must be successfully authorized before your order can be processed.

2. Currency and Pricing All prices displayed on our website are listed in Euro (EUR) unless otherwise stated, prices include applicable French VAT.

The final amount shown at checkout may include product prices, shipping fees, discounts, and applicable taxes based on your shipping address within France.

If your payment method uses a currency other than EUR, your bank or payment provider may apply currency conversion fees. These fees are determined by your financial institution and are not controlled by Selenae.

3. Payment Security Your payment security is important to us.

Checkout payments are securely processed through Shopify and supported payment providers. Payment information is transmitted through secure payment systems designed to protect customer information under European banking security standards.

Selenae does not store complete credit card or debit card numbers on our website.

4. Payment Verification To help protect customers and prevent unauthorized transactions, payment and billing information may be reviewed before an order is processed.

An order may be delayed or canceled if: • Payment authorization cannot be completed • Billing information is incomplete or inaccurate • Additional verification is required

If an order cannot be completed due to payment verification issues, customers will be contacted by email when possible.

5. Failed Payments and Order Confirmation If a payment is declined, please verify your payment details or contact your bank or payment provider for assistance.

Orders will only be processed after successful payment confirmation.

After payment is completed, customers will receive an order confirmation email with order details.

6. Payment Concerns and Disputes If you notice an incorrect charge, unauthorized transaction, or have any payment-related concern, please contact our customer support team so we can review the issue and provide assistance in accordance with French payment regulations.

7. Contact Information For questions regarding payments, billing, or order transactions, please contact us:

Brand Name: Selenae Website: www.selenae.shop Email: hello@selenae.shop Phone: +33 3 52904864

Business Address: 26 Rue Paul Berthelot, 33000 Bordeaux, France

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.