Privacy policy

This Privacy Policy explains how Selenae (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit, browse, or make a purchase through selenae.shop.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

For additional information about your shopping experience, please review our Terms of Service, Shipping Policy, Payment Policy, and Return & Refund Policy.

1. Who We Are Selenae is an independently operated online retail store specializing in women’s fashion and dresses.

Website: www.selenae.shop Email: hello@selenae.shop Phone: +33 3 52904864

Business Address: Selenae 26 Rue Paul Berthelot, 33000 Bordeaux, France

2. Information We Collect We collect information that you provide directly to us, information collected automatically when you use our website, and information provided by service providers that support our business operations.

Information You Provide to Us When you place an order, contact us, or interact with our website, we may collect: Name Email address Phone number Billing address Shipping address Order details Payment confirmation information Customer support messages Return or refund request information

Order and Transaction Information When you make a purchase, we collect information related to your order, including purchased products, order number, shipping information, billing details, and transaction status.

Payment information is securely processed through Shopify and supported payment providers. Selenae does not store your complete credit card or debit card number on our website.

Automatically Collected Information When you visit our website, certain information may be collected automatically, including: IP address Browser type Device type Operating system Time zone Pages viewed Products viewed Traffic source Interaction with advertisements, emails, and website features Cookie and tracking technology data

This information helps us improve website performance, understand customer behavior, prevent fraud, and measure marketing effectiveness.

3. How We Use Your Information We may use collected information for the following purposes: Processing and fulfilling orders Including payment confirmation, order processing, shipping, delivery updates, and order communication. Providing customer support Including responding to product questions, return requests, refund inquiries, and order concerns. Communicating with customers Including order confirmations, shipping notifications, and service-related messages. Improving our website and services Including analyzing website performance and customer shopping experiences. Preventing fraud and protecting our business Including order verification, payment security, and fraud prevention. Marketing and advertising Including measuring advertising performance and improving promotional campaigns. Meeting legal obligations Including accounting, tax, compliance, and dispute resolution requirements, complying with French GDPR regulations.

4. Shopify and Third-Party Service Providers Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and process orders.

We may share necessary information with trusted service providers, including: Shopify and checkout providers Payment processors Shipping and fulfillment providers Customer support tools Fraud prevention providers Analytics providers Advertising and marketing platforms

These providers only receive information necessary to perform their services.

5. Pinterest Advertising and Tracking We may use Pinterest advertising tools, including the Pinterest Tag, to measure advertising performance and provide more relevant advertisements.

Pinterest-related technologies may collect information such as: Pages viewed Products viewed Add-to-cart activity Checkout activity Purchase activity Device and browser information IP address Cookie identifiers Advertisement interaction data

This information may be used to measure Pinterest advertising performance, track conversions, and improve advertising audiences.

6. Google Advertising, Analytics, and Merchant Services We may use Google services, including Google Analytics, Google Ads, and Google Merchant Center-related tools, to understand website performance, measure advertising results, and improve shopping experiences.

Google-related tools may collect information such as device information, browser information, website activity, traffic sources, advertising interactions, and conversion data.

7. Cookies and Similar Technologies We use cookies, pixels, tags, and similar technologies to operate our website and improve your shopping experience, in compliance with French GDPR cookie rules.

Cookies may be used for: Website functionality Shopping cart and checkout operation Security and fraud prevention Analytics and performance measurement Advertising and remarketing Google and Pinterest tracking

You may control cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect website functionality.

8. How We Share Information We do not sell your personal information for monetary compensation.

However, certain advertising technologies may involve sharing information for targeted advertising purposes as described in this Privacy Policy.

We may share information with trusted providers to operate our store, process orders, support customers, measure marketing performance, and provide relevant advertising. Shopify Payment providers Shipping partners Fraud prevention providers Analytics providers Pinterest advertising tools Google advertising and analytics tools Professional advisors when necessary Legal authorities when required by law

9. Your Privacy Rights (GDPR Compliant) As users located within the European Economic Area, you hold full rights under the General Data Protection Regulation (GDPR): Right to access your personal information Right to rectify inaccurate personal data Right to request erasure of your personal data Right to restrict data processing Right to data portability Right to object to marketing and data processing Right to withdraw consent at any time

To exercise any privacy rights, please send your request to hello@selenae.shop.

10. Data Retention We retain personal information only as long as necessary to provide services, fulfill orders, comply with legal obligations under French law, resolve disputes, and maintain business records.

11. Data Security We take reasonable steps to protect your personal information in line with European data protection standards.

Checkout payments are processed through Shopify and supported payment providers. We do not store complete payment card details on our website.

Although we work to protect your information, no internet transmission method can be guaranteed to be completely secure.

12. Visitors Outside Europe Our website primarily serves customers residing in France and the European Union. If you access our site from outside the EU, your data will be handled in accordance with GDPR rules.

13. Children's Privacy Our website is not intended for children under 16 years old. We do not knowingly collect personal information from minors under 16.

If you believe a child has submitted personal information to us, please contact us promptly.

14. Third-Party Links Our website may contain links to external third-party sites. We bear no responsibility for their privacy policies or content.

15. Changes to This Privacy Policy We may revise this policy periodically due to service updates or adjustments to French and European data protection laws.

All revisions will be published here with an updated "Last Updated" date.

16. Contact Us If you have questions about this Privacy Policy or your personal information, please contact us:

Brand Name: Selenae Website: www.selenae.shop Email: hello@selenae.shop Phone: +33 3 52904864

Business Address: Selenae 26 Rue Paul Berthelot, 33000 Bordeaux, France

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.