Terms of service

Welcome to Selenae.

This website is operated by Selenae. Throughout this website, the terms “we,” “us,” and “our” refer to Selenae.

By visiting our website, browsing our products, or placing an order with us, you agree to these Terms of Service and any additional policies referenced on this website, governed by French consumer law.

These Terms apply to all visitors, customers, and users who access or use our website.

If you do not agree with these Terms, please do not use our website or purchase products from us.

For additional information, please review our: Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy.

1. Store Information Selenae is an independently operated online fashion store specializing in women's dresses and wardrobe styles through our official website.

Website: www.selenae.shop Email: hello@selenae.shop Phone: +33 3 52904864

Business Address: Selenae 26 Rue Paul Berthelot, 33000 Bordeaux, France

Our store is powered by Shopify, which provides the e-commerce platform used to display products, process orders, and operate our online store.

2. Online Store Terms By using our website, you confirm that you are legally permitted to enter into these Terms under French and European applicable laws.

You agree not to use our website or services for unlawful, fraudulent, harmful, or unauthorized activities.

You must not interfere with the security, functionality, or normal operation of our website.

3. Product Information We make reasonable efforts to provide accurate product information, including descriptions, images, prices, colors, sizes, and availability.

However, minor differences may occur due to device settings, screen displays, lighting conditions, photography variations, or manufacturing differences.

We encourage customers to review product details, sizing information, and available options before placing an order.

4. Product Availability Product availability may change from time to time.

We reserve the right to update product listings, limit quantities, or discontinue products when necessary.

If an item becomes unavailable after an order has been placed, we will contact you regarding available options, including replacement, adjustment, cancellation, or refund.

5. Pricing and Currency All prices displayed on our website are listed in Euro (EUR) unless otherwise stated, inclusive of applicable French VAT.

The final amount charged at checkout may include product prices, shipping charges, discounts, and applicable taxes based on your order details and shipping location within France.

Prices and product information may be updated when necessary due to errors, technical issues, or changes in availability.

6. Orders and Order Acceptance After placing an order, you will receive an order confirmation email. This confirms that we have received your order request.

Order acceptance and fulfillment are subject to payment authorization, product availability, shipping information accuracy, and fraud prevention review.

We may cancel or refuse an order when: Payment cannot be authorized Billing or shipping information is incomplete or inaccurate The order is identified as potentially fraudulent The product is unavailable A pricing or technical error affects the order The order violates applicable laws or store policies

If an order is canceled, we will notify you when possible and issue any applicable refund to the original payment method.

7. Payment Terms We accept secure payment methods displayed during checkout, which may include: Visa Mastercard American Express Maestro Apple Pay Google Pay Shop Pay PayPal

All payments must be successfully authorized before an order can be processed or shipped.

Payment information is securely processed through Shopify and supported payment providers. Selenae does not store your complete credit card or debit card number on our website.

For additional payment details, please review our Payment Policy.

8. Shipping and Delivery Orders are processed and delivered according to our Shipping Policy.

Delivery times are estimates and may be affected by carrier delays, weather conditions, order volume, address issues, or circumstances outside our reasonable control.

Tracking information will be provided when available after shipment.

Customers are responsible for providing accurate shipping information during checkout.

9. Returns and Refunds Returns and refunds are handled according to our Return & Refund Policy, compliant with French consumer protection regulations.

We offer a 30-day return policy after delivery for eligible items.

Customers should review return eligibility requirements, return procedures, and refund timelines before submitting a return request.

10. Customer Accounts If you create an account with Selenae, you are responsible for maintaining the security of your account information.

You agree to provide accurate and current account information.

11. Personal Information and Privacy Your use of our website and submission of personal information are governed by our Privacy Policy, aligned with GDPR.

Our Privacy Policy explains how we collect, use, protect, and share information related to website visits, purchases, customer service, analytics, and advertising activities.

12. Children's Privacy Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from individuals under 16.

13. Intellectual Property All website content, including text, images, logos, graphics, designs, product information, and other materials, is owned by or licensed to Selenae unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, or use any website content without prior written permission from Selenae.

14. Prohibited Uses You agree not to use our website for: Violating applicable French or European laws or regulations Submitting false, inaccurate, or fraudulent information Interfering with website security, functionality, or operation Attempting unauthorized access to our systems Uploading harmful code, viruses, or malware Collecting website or customer data without authorization Fraudulent, abusive, or unlawful activities Violating the rights of Selenae or third parties

15. Third-Party Services and Links Our website may contain links to third-party websites, services, or applications.

Selenae is not responsible for the content, privacy practices, security, or policies of third-party services.

16. Advertising and Marketing Tools We may use advertising and analytics tools provided by services such as Shopify, Google, Pinterest, and other marketing platforms.

These tools help us measure website performance, understand customer behavior, improve services, and provide relevant advertising.

For more information about data collection and advertising technologies, please review our Privacy Policy.

17. User Feedback and Submissions If you provide reviews, comments, feedback, images, or other submissions, you grant Selenae permission to use such content for customer service, website improvement, and marketing purposes where permitted by law.

You agree that submitted content will not contain unlawful, misleading, harmful, defamatory, or infringing material.

18. Disclaimer We aim to provide a reliable shopping experience, but we do not guarantee that our website will always operate without interruption, errors, delays, or technical issues.

Products and services are provided based on availability and applicable French consumer protection laws.

Product colors, materials, and appearance may vary slightly due to screen settings, device displays, lighting conditions, and manufacturing differences.

19. Limitation of Liability To the maximum extent permitted by French law, Selenae shall not be responsible for indirect, incidental, special, or consequential damages arising from website use, products, or services.

Nothing in these Terms limits any mandatory consumer rights granted by French law.

20. Indemnification You agree to defend, indemnify, and hold harmless Selenae, its owners, affiliates, partners, and service providers from claims, damages, liabilities, costs, or expenses resulting from your misuse of our website, violation of these Terms, or violation of applicable laws.

21. Severability If any provision of these Terms is found invalid, unlawful, or unenforceable under French law, the remaining provisions will continue to remain effective.

22. Termination We may restrict, suspend, or terminate access to our website if we believe these Terms have been violated or if fraudulent, abusive, or harmful activity occurs.

23. Governing Law These Terms of Service and related disputes are governed by the laws of France.

Any disputes shall be resolved in the competent courts of Bordeaux, France.

24. Changes to These Terms We may update these Terms of Service from time to time due to changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Terms.

25. Contact Information If you have questions about these Terms of Service, please contact us:

Selenae 26 Rue Paul Berthelot, 33000 Bordeaux, France

Website: www.selenae.shop Email: hello@selenae.shop Phone: +33 3 52904864

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CET Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.